MD: Products
Last updated: 2026-03-12
Echo365 — Products
Choose Your Digital Employee by Function, KPI, and Workflow Complexity
Every role includes execution scope, escalation boundaries, and a measurable optimization plan. Start with one role, then expand with evidence.
Available Digital Employee Roles
AI Sales Employee
Lead qualification by intent + fit
Automated follow-up cadence
Context-rich routing to human reps
KPI: speed-to-lead, qualified opportunities, conversion lift
AI Support Employee
24/7 first-response handling
Priority/SLA-aware triage
Escalation with full context
KPI: first response time, resolution rate, CSAT trend
Case study: Restaurant review management AI (Repwatch) — Google, Yelp & Tripadvisor
AI Ops Employee
Recurring workflow execution
Status tracking + reminders
Exception detection + owner alerts
KPI: cycle time, completion rate, error reduction
Governance by Design
Define what AI executes autonomously.
Set approval checkpoints for sensitive actions.
Route exceptions to human owners with clear accountability.