30 Days · Activation
Launch AI employee into one high-volume workflow with human fallback. Validate response quality and handoff hygiene before expansion.
Target: first measurable winCase Studies
Evidence you can inspect, not claims you need to trust.
Each rollout tracks the same operating proof set: baseline, 30/60/90-day outcome, and third-party verification. Below is the unified evidence template rendered as cards + KPI table.
60 Days · Optimization
Expand to multi-intent scenarios. Tune prompts, routing, and knowledge boundaries to improve containment and SLA stability.
Target: repeatable performance90 Days · Scale
Standardize operating playbook across teams/regions. Track cost, CSAT, and conversion impact under steady-state traffic.
Target: durable business impact| Case | Baseline | 30D | 60D | 90D | Verification |
|---|---|---|---|---|---|
| SaaS Support Desk Mid-market B2B platform |
First response: 11m Containment: 18% |
Response: 3.4m Containment: 41% |
Response: 2.1m Containment: 57% |
Response: 1.6m Containment: 69% CSAT +12 pts |
Zendesk export, weekly QA rubric, finance ticket-cost sheet |
| DTC Commerce Cross-border consumer brand |
Abandoned chats: 27% After-hours solved: 9% |
Abandonment: 18% After-hours solved: 28% |
Abandonment: 12% After-hours solved: 46% |
Abandonment: 8% After-hours solved: 61% Conversion +8.3% |
Shopify funnel report, Intercom logs, GA4 checkout attribution |
| Healthcare Intake Multi-clinic provider |
Scheduling no-show: 19% Intake completion: 62% |
No-show: 16% Completion: 71% |
No-show: 13% Completion: 79% |
No-show: 10% Completion: 86% Call-center load -34% |
EHR audit trail, appointment system export, compliance-reviewed sample set |
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